Blind Veterans Trading Ltd

1. Terms and Conditions of website use

Please take the time to read the following terms and conditions if you use our on-line shop:-

1.1 Blind Veterans Trading Ltd is wholly owned by and gives all its taxable profits to Blind Veterans UK, a charity registered in England & Wales (no 216227) and Scotland (no SCO39411) under the Gift Aid Scheme. 100% of all donations made via this shop go to Blind Veterans UK.

1.2 Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below: Post: Blind Veterans Trading UK 12-14 Harcourt Street, London, W1H 4HD Telephone: 020 7723 5021 ask for Glenys Balchin Trading and Merchandising Officer Email customerservice@blindveterans.org.uk Our Vat number is 928005535

2 Your use of the Website

2.1 You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Website.

2.2 You are permitted to download and print content from the Website solely for your own internal business purposes and/or personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other Website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

2.3 By ordering any Products from us, you confirm that you are over 18 years old. If this is not the case, you must not order any Product from the Website.

2.4 We reserve the right, in our sole discretion, to refuse or accept any order for Products received through the Website or otherwise.

3 Product descriptions

3.1 All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

3.2 All prices shown on the Website are in pounds sterling and inclusive of Value Added Tax (“VAT”) at the relevant rate. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place. Our prices do not include any customs duties or similar charges payable on international deliveries.

3.3 Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

3.4 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

3.5 You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you are not permitted to copy or use the Products, for any other purposes including, for example, any business purposes.

4 How to order Products

4.1 When you have found a Product on the Website that you would like to buy, please click on the button labelled "Add to Cart”. This will add your Product to a virtual "Shopping Cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Go to Shopping Cart" and then press button for “Proceed to checkout” or press “Continue Shopping”. Then you can continue browsing the Website and add additional Products to your virtual shopping cart.

4.2 You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "Cart" at the top of the page. If you wish to remove a Product from your virtual shopping cart, simply click on the X icon to remove item or if you wish to edit press pencil icon next to the relevant Product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled “Checkout”.

4.3 When you click the “Checkout” button, you will be asked to provide various information necessary to process your order and deliver the Product to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

4.4 When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse – it does not represent a legally binding contract. Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing either by invoice submitted with Products delivered, e-mail or otherwise.

4.5 Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website).

5 Payment for the Products

5.1 All Products will remain our property until we have received payment in full for those Products.

5.2 During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy Policy.

5.3 All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so.

5.4 If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

6 Delivery of the Products

6.1 Standard Delivery will be to the address specified in your order. Cost of packing and postage is £4.95. Please allow 28days for delivery.

6.2 When delivering the Products you may be asked to sign for the delivery to acknowledge that you have received them.

6.3 All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order

6.4 Standard UK delivery is normally within 5 working days from the date you placed your order however we aim to process orders as quickly as possible. Please note weekends and bank holidays are not considered working days. During busy times or in exceptional circumstances any changes will be communicated via the web. If you are concerned or have a particular deadline, please state clearly when ordering and give a daytime telephone number although unfortunately we cannot make any guarantee to deliver to a specified deadline.

6.5 We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

7. Copyright

7.1 All content, data and information contained on this website, including without limitation all photographs, images, designs, articles, text and graphics (the "Materials"), belong solely and exclusively to Blind Veterans UK (save as otherwise expressly attributed) and may not be reproduced, republished, distributed, sold, transferred or modified without the express consent of Blind Veterans UK. All rights and goodwill in any trade marks (whether or not registered) or logos, and all other intellectual property rights (including without limitation copyright, design rights, database rights and know-how) subsisting in or arising in connection with the Materials and/or the website shall vest solely and exclusively in Blind Veterans  UK.

Image / Photograph Copyright

7.2 Images and photographs on this website must not be reproduced or copied in any way. If you have any queries or require information regarding images and copy please contact Collections & Archives. Please note that clearance on  copyrighted images has been given for Blind Veterans UK use only. Commercial users identifying an image that they wish to reproduce on a commercial basis should contact the Photograph Archive via the details shown below.

E-mail: archives@blindveterans.org.uk

7.3 The permission to reproduce Blind Veterans UK copyright material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material would need to be obtained from the copyright holders concerned.

8. Disclaimer

8.1 Blind Veterans UK has tried to ensure that the contents of this website are accurate. However, visitors who use this website and rely on any information do so entirely at their own discretion and risk. Neither Blind Veterans UK nor any of its trustees, officers, employees or advisers makes any representation or warranty (express or implied) as to the information set out on this website being accurate, complete and up to date, or that it will be maintained and accessible at all times, and no liability or responsibility is accepted by any of them.

Limitation of liability

8.2 Blind Veterans UK shall not in any circumstances, whether in contract, tort (including without limitation negligence or breach of statutory duty) or otherwise, be liable to any party pursuant to or connection with this website for any loss or damage of any nature whatsoever (including without limitation loss of profits (direct or indirect), loss of business or goodwill, management expenses, or any indirect, special, economic or consequential loss or damage) and whether arising from any use of information on this website, any failure or delay in providing or any unavailability of any part of the website, any termination or suspension of the website or otherwise. This limitation of liability shall not apply in respect of death or personal injury arising from the negligence of Blind Veterans UK or its agents.

9. Privacy statement

9.1 Blind Veterans UK will only collect, process and store information about you that we have openly collected from you or with your consent.

9.2 Blind Veterans UK will only use the personal information we receive from you to create or update records held by us and for administration purposes, to provide you with the services, products or information you have requested, and to further our charitable aims.

9.3 Your details will be used only by Blind Veterans UK and will not be made available to any third party. We may nevertheless disclose or transfer aggregated or depersonalized data and information including without limitation information in relation to traffic patterns and the number of visitors to this website.

9.4 This website uses Blind Veterans UK, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or opting at the bottom of any webpage within the site, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

9.5 If you use standard e-mail for communication with Blind Veterans UK, this will not be protected and you should be aware that Blind Veterans UK cannot guarantee that it remains confidential whilst in transit. We use a secure server when you make a donation via our website. Your credit card details will not be stored on our system.

9.6 We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.

9.7 We aim to ensure that the information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly upon being notified by you.

9.8 We will obtain personal information from you when you enquire about our activities, register with us, make a donation to us or otherwise provide us with personal information.

9.9 The types of information collected might include names, date of birth, e-mail address, postal address, telephone number, fax number and credit/debit card details, however, we will not store your credit card details. The personal information which we hold will be held securely in accordance with our internal security policy as adopted and amended from time to time and the Data Protection Act 1998. This privacy policy only covers the Blind Veterans UK website, links within this site to external websites are not covered by this policy.

10. Linking to Blind Veterans UK website

If you wish to create a text link from your website to Blind Veterans UK website, you must seek permission by emailing:- enquiries@blindveterans.org.uk . Blind Veterans UK reserves the right to require the removal of any link.

Blind Veterans UK takes no responsibility for the contents or any other aspect of linked websites and links should not be taken as endorsement of any kind. Blind Veterans UK has no control over the availability of the linked pages. Any links accessed by you shall be entirely at your own risk.

11. Amendments

Blind Veterans UK reserves the right to modify or withdraw the website at any time and to amend these Terms and Conditions from time to time, and would advise you to check the Terms and Conditions regularly and always prior to contacting us.

12. Severability

If any provision of these Terms and Conditions is held by any court or other competent authority to be invalid and/or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.

13 Governing law

Use of the website and the interpretation, construction, validity and enforceability of these Terms and Conditions shall be governed by the laws of England, and all disputes or other matters arising in connection therewith shall be subject to the non-exclusive jurisdiction of the English courts.

14. Cookies

14.1 Blind Veterans UK cookies: Domain Name Information www.blindveterans.org.uk/

14.2 What are cookies:

A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to anonymously distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

14.3 We use Google Analytics cookies which help us monitor the site and improve it to make your experience better.

14.4 Also we use some social media cookies which allow you to interact with our website through various social media sites such as Facebook, Twitter and You Tube.

14.5 Our content management system will also set cookies without which the site could not function.

14.6 Cookies can easily be deleted by selecting the options on your browser or you can visit www.allaboutcookies.org for more information on how to delete them.